Frequently asked questions
FAQs
Do you accept insurance?
We do not bill insurance directly for most services, but we are happy to provide a superbill upon request, which you can submit to your insurance provider for possible reimbursement.
We do accept FSA (Flexible Spending Accounts) and HSA (Health Savings Accounts) for qualifying services.
What payment methods do you accept?
We accept all major credit cards, debit cards, HSA/FSA cards, and prepayment through our online booking system.
Do you offer medical massage?
Yes, medical massage is available when referred by a healthcare provider or related to an MVA. For general relaxation or wellness massage, we offer discounted rates for payment at the time of service.
Do you offer virtual services?
Yes! We offer virtual sessions for:
These sessions are available by video and are tailored to support your health goals, nervous system, and long-term wellness.
Do you treat children or teens?
Yes, depending on the service and provider. Please contact us directly to discuss your child’s needs and to determine the best fit.
Can I book a free consultation?
We currently do not offer free consultations, but you can book an initial session which includes a full health intake, assessment, and treatment.
If you’d like to ask questions prior to an initial session, please contact us! We’ll get back to you ASAP.
Can I use my auto insurance if I was in a car accident?
Yes. If you’ve been in a motor vehicle accident (MVA), your auto insurance is legally required to cover medically necessary acupuncture and massage therapy in the state of Kentucky.
We offer insurance billing at no additional cost to you, and we’re experienced in providing the documentation needed for MVA claims, including chart notes and treatment records.
What is PIP coverage and how does it work in Kentucky?
Under Kentucky law, all drivers are required to carry Personal Injury Protection (PIP) insurance. This provides a minimum of $10,000 per person to cover medical expenses, lost wages, and related costs resulting from a car accident—regardless of who was at fault.
You do not need to go through your regular health insurance to receive treatment. You’re legally entitled to choose your own medical provider.
Note: MVA-related services are billed per UCR (usual, customary, and reasonable) fee schedules as determined by the Kentucky Workers’ Compensation Division. Current rates are up to $70.75 per 15-minute unit and include all documentation and processing time.
What if I need to cancel or reschedule?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee.